cancel
Highlighted
Paul0580 Student
Student
1 0 0 0
Message 1 of 2
93
Flag Post
HP Recommended

Broken hinge / case

envy 17
Microsoft Windows 10 (64-bit)

The hinges on the screen are broken and the case is separating.  This is NOT from abuse, dropping, misuse, etc.  The laptop is generally used on a desk by adults.  Where would I look to get this repaired?

1 REPLY 1
Moderator
Moderator
17824 13237 262 1017
Message 2 of 2
69
Flag Post
HP Recommended

Broken hinge / case

@Paul0580

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.
Thank you for visiting the HP Support Forum.

I work on behalf of HP
0 Kudos
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation