04-04-2017 12:58 AM
The hinges on the screen are broken and the case is separating. This is NOT from abuse, dropping, misuse, etc. The laptop is generally used on a desk by adults. Where would I look to get this repaired?
04-04-2017 08:07 AM
I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).
If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.
Thank you for visiting the HP Support Forum.