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- HP Community
- Notebooks
- Notebook Hardware and Upgrade Questions
- Broken hinge on ENVY X360
Create an account on the HP Community to personalize your profile and ask a question
03-24-2019 09:57 AM
Hi.
The left hinge of my HP ENVY x360 just broke, the screen popped loose down in the corner and two screws fell out together with some plastic "crumbles".
I bought my computer from the HP store at the end of November 2017, exactly 1 year and 4 months ago and obviously the 1 year warranty is out. I have not dropped or misused the computer in any way, rather taking really good care of it, but based on the tons of complaints around this same problem on this forum (and elsewhere) it is obvious that the hinge design is really poor.
I am obviously very unhappy with this and think that HP must offer an extended warranty for this particular problem.
A computer in this price range should not break after just more than one year of normal usage!
Solved! Go to Solution.
Accepted Solutions
03-24-2019 10:56 AM
I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).
If you are unfamiliar with how the Community's private message capability works, you can learn about that here.
Thank you for visiting the HP Support Community.
03-24-2019 10:56 AM
I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).
If you are unfamiliar with how the Community's private message capability works, you can learn about that here.
Thank you for visiting the HP Support Community.
05-30-2019 10:20 PM
I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).
If you are unfamiliar with how the Community's private message capability works, you can learn about that here.
Thank you for visiting the HP Support Community.
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