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Broken hinge on Envy 13 - how do I get a repair (UK)

HP Recommended
Envy 13
Microsoft Windows 10 (64-bit)

The hinge has broken on my HP Envy 13 which is still in warranty. I need a repair, but cannot find a way to contact HP since the support page only offers people repairs through 'Knowhow', which I did not purchase my laptop through.

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HP Support Agent
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HP Recommended

 

@jason1297 I understand your concern and I will bring your issue to the attention of an appropriate team within HP.

Although, I'll need some private information from you in order to create a case for you.

 

Please look for a private message requesting additional information. 

Keep in mind not to publicly post personal information (serial numbers, case details, etc...).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

 

Thank you for visiting the HP Support Community. 

Riddle_Decipher
I am an HP Employee

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