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Member Since: ‎09-03-2016
Message 1 of 3 (115 Views)

Broken hinge on HP ENVY TouchSmart M7-j020dx

Product Name: HP ENVY TouchSmart M7-j020dx
Operating System: Microsoft Windows 10 (64-bit)

I have an HP ENVY TouchSmart M7-j020dx, and the hinge on the left side has broken loose and has made the plastic casing bulge upward everytime the laptop is opened.  How can I have this repaired?

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Member Since: ‎09-30-2014
Message 2 of 3 (92 Views)

Re: Broken hinge on HP ENVY TouchSmart M7-j020dx


  I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details). If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.
Thank you for visiting the HP Support Forum.

I Work for HP
Posts: 41
Member Since: ‎11-30-2013
Message 3 of 3 (85 Views)

Re: Broken hinge on HP ENVY TouchSmart M7-j020dx

HP must stand for Hinge Problem.


Cmon HP repair our units with your design flaw.

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation