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×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
Click here to learn moreInformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center.
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×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
Click here to learn moreInformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center.
- HP Community
- Notebooks
- Notebook Hardware and Upgrade Questions
- Broken hinge on Pavillion x360
Create an account on the HP Community to personalize your profile and ask a question
02-19-2020 04:40 PM
I have a Pavillion x360 laptop that is 14 months old. It has been used as a laptop and not folded over and used as a tablet even though it has that capability. When I opened it up a few days ago, the hinge on the bottom right broke and the screen has started to pop out of the bottom corner. In researching this issue online, I see that this is a fairly common problem with these HP laptops, and yet HP is doing nothing to rectify the situation. I called customer support and they offered to fix the product for more than what it cost to purchase it in the first place., even though the computer is only 2 months out of warranty. Does anyone have any suggestions on how to handle this?
02-19-2020 05:57 PM
I have gone through your Post and I understand your concerns
I will escalate your concerns to the appropriate team. We will need few information
I have sent you a private message. Please reply back with the requested information
Please check your private message icon on the upper right corner of your HP Forums profile.
Next to your profile Name, you should see a little blue envelope
Thank you
KrazyToad
I Am An HP Employee