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‎05-28-2023 04:38 PM

HP Recommended
Product: HP ENVY x360 - 15-aq210nr

The hinge on the right side of my HP Envy x360 popped when I simply opened it to use it.  Now, it will not close properly and that appears to be affecting the touch screen.  It has not cracked as of yet, but I fear that it will.  Unfortunately, my laptop is no longer covered by the warranty.  I have not dropped or mishandled it in any way.  What are my options?  I rely on my laptop for personal and business use, and the software is still functioning appropriately.

Category:
1 REPLY 1

‎05-30-2023 12:49 AM

HP Recommended

Hi @KW4138,

 

Welcome to the HP Support Community. 

 

I'd like to help!

 

To fix this issue, you will need additional support from our internal teams in HP. For that to happen, we will give you additional instructions/information via Private Message.

 

Please check your inbox on the forums page for the private message.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

Nal_NR-Moderator
I am an HP Employee

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