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Message 1 of 4
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Flag Post

Broken hinge; touchscreen separating

HP Recommended
HP 15-bs193od
Microsoft Windows 10 (64-bit)

I purchased this laptop online 11/23/17, it shipped 11/25/17, and I received it 11/30/17.  I purchased a 3 year HP care pack 12/1/2017.  For some reason, my warranty is showing expired as of October 2017.  My teenager has to go fully virtual for school next month and I need him to be able to use the laptop.  Last weekend, I started removing all of my files from the computer, but when I opened the cover on Sunday, the hinge made a snapping noise and is now loose and causing the touchscreen to separate from the cover.  Please help!!

3 REPLIES 3
HP Support Agent
HP Support Agent
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Message 2 of 4
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HP Recommended

@sawah3

 

I reviewed your post and I understand that the hinge is loose on the computer.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

I recommend you contact support and they will assist you in this regard.

 

Here is how you can get in touch with support.

 

1)Click on this link – www.hp.com/contacthp/

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.

 

Let me know how it goes and you have a great day!

 

P.S: Welcome to the HP Support Community 😊

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

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New member
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Message 3 of 4
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The_Fossette, the laptop is already registered to my account so when I choose that as the item I need support for, it right away tells me my warranty is expired and sends me to a virtual agent.  When I request a live agent, it takes me through a loop of the same thing and never offers me a phone number or chat option with a live rep agent.

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HP Support Agent
HP Support Agent
27,880 27,865 1,845 2,484
Message 4 of 4
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@sawah3

 

Help me with your region (Country) in a private message and I will share the contact details.

 

Cheers!

The_Fossette
I am an HP Employee

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