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Broken hinge

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17-bs019cy (2PB35UA)
Microsoft Windows 10 (64-bit)

Hello- I have a HP Laptop 17-bs019cy (2PB35UA) that has a hinge that fell apart.   The plastic started separating from the frame and the hinge has come apart.  The laptop was never dropped or bumped so I don't know why the hinge has fallen apart.  I have been dealing with this for a little while now. The laptop is out of warranty.  Just wondering if there is anything I can do or should I just buy a new one?  I would like to get it repaired if possible.

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@awilliams9103

 

I reviewed your post and I understand that you are facing issues with the hinge on the computer.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

I recommend you contact support and they will assist you with the available service options for your computer.

 

Here is how you can get in touch with support.

 

1)Click on this link – www.hp.com/contacthp/

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.

 

Let me know how it goes and you have a great day!

 

P.S: Welcome to the HP Support Community 😊

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

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Thanks I will give it a try.

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So there is only a "virtual agent" available and no chat.  The support refers me to a company called Valcom which I called and they say they only do commercial support.  The other company listed was Unisys with an invalid support number. Where is the consumer support information or phone number?

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@awilliams9103

 

Help me with your region (Country) in a private message and I will share the support contact information.

 

Thanks!

The_Fossette
I am an HP Employee

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