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meekrus2
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Message 1 of 2
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Broken hinges

HP ENVY X360 - 15m-bp012dx
Microsoft Windows 10 (64-bit)

The hinge on my laptop broke.  I see many posts on this forum saying the same thing.  Best Buy told me it is a product defect and to contact HP.  I do not see on this forum that HP has offered to fix any of these computers.  Did anyone get an acceptable solution to their problem?

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Message 2 of 2
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HP Recommended

Broken hinges

@meekrus2

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.
Thank you for visiting the HP Support Community.

I work on behalf of HP
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