03-28-2017 02:11 PM
I have had this probelm for awhile but to a lesser degree for the last year. Now the connectors at the back of the case have broken as a result of the leverage pressure of the hinge structure. I am currently trying to keep it from excessive separation of the case with plastic packing tape. It's not working well but it's all I have.
The computer works well otherwise and I can't afford to buy one just because the case is broken.
I have seen forum messages about the same issue but no direct response. What solution is there for a problem that seems to based on a poor case/hinge design. I need some direction.
03-28-2017 02:13 PM
Thank you for posting your concerns on the HP Support Forums. I have brought your matters to the attention of an appropriate team within HP. They may request for some additional information from you in order to look up your case or product serial number. Please look for a private message from an identified HP contact. Please keep in mind not to post any personal information publicly (serial numbers, phone numbers, and etc.). If you have any additional questions please send me a private message. Thank you for visiting the HP Support Forum.