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Honor Student
Posts: 2
Member Since: ‎06-25-2016
Message 1 of 2 (87 Views)

Broken left hinge HP Envy

Product Name: E0K92UA#ABL
Operating System: Microsoft Windows 10 (64-bit)

After two years of use the left Hinge on my HP Envy broke.  Where does one get it fixed and is it fixable?  It seems to interfer with the usage if one moves the lid back and forth.  Is it connected to hardware that will evenutally shut my computer down?  I would rather be able to take it a part and put a replacement hinge instead of sending it away?


Posts: 7,426
Member Since: ‎07-16-2015
Message 2 of 2 (73 Views)

Re: Broken left hinge HP Envy



I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.

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