09-22-2016 11:51 AM
Help :( my left hinge is broken like so many others and I'm out of warranty! I just spent 2 hours on the phone with HP only to discover I will be charged $220!! It's clearly a design error since it's happened to literally hundreds of others with this computer! There needs to be a recall :( it's not fair to have to pay for something that I've never dropped, etc. I've also read where some have gotten theirs repaired free of charge without being covered under warranty
09-22-2016 11:57 AM
I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).
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