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‎03-15-2021 07:53 AM

HP Recommended
Product: Pavillion 15-bs087cl
Operating System: Microsoft Windows 10 (64-bit)

Broken left hinge again and screen wires 15-bs087cl

Was typing on laptop with slightly "bulging screen and keyboard" from last fix, when the screen went black. Could hear laptop still running and noticed wires that are likely hidden in the hinge space sticking out from the back of keyboard faceplate and traveling up to screen, but one wire appears worn and possibly broken inside. I'm assuming providing power to screen. Really a poor design in this hinge and have managed to keep it working with major glue/epoxy because HP did nothing for initial problem, I had to fix it myself. Need to know if I can locate the same case and just transfer all of the "guts" of this machine to a new chassis of the same model.

1 REPLY 1

‎03-16-2021 11:30 AM

HP Recommended

Hi @RJWindham,

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

 

Thank you for visiting the HP Support Community. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! 

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