09-23-2016 03:26 PM
My wife's Envy m7-n109dx touchscreen laptop has a broken hinge on the left side. Just happened on 9/21/16. Product # is M1W11UA#ABA. I have the same model but no issues yet. She takes great care of it because of the cost. Never been dropped or mishandled. She went to open the cover and heard an unusual creak and when she closed it she heard a snap. We bought ours on 2/8/16 so still under warranty. Any one else have the same issue? Online research shows that other models of Envy laptops having the same issue.
09-23-2016 03:32 PM
I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).
If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.
Thank you for visiting the HP Support Forum.
04-02-2017 05:10 PM
04-02-2017 09:58 PM
Thank you for posting your concerns on the HP Support Forums. I have brought your matters to the attention of an appropriate team within HP. They may request for some additional information from you in order to look up your case or product serial number. Please look for a private message from an identified HP contact. Please keep in mind not to post any personal information publicly (serial numbers, phone numbers, and etc.). If you have any additional questions please send me a private message. Thank you for visiting the HP Support Forum.