• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎01-28-2021 11:05 PM - edited ‎01-28-2021 11:05 PM

HP Recommended
Product: HP Envy
Operating System: Microsoft Windows 10 (64-bit)

My webcam suddenly stops working. I have been using my webcam almost everyday and temporary stopped for about a month. During that time, I used the kill cam switch to disable my webcam. Now it seems to still be working because the light next to the webcam is light up but , even when I used the default camera app, all I can see is a black screen, when I clicked on take photo, it threw an error message. I tried everything from check the kill switch, updating the driver, uninstall and reinstall my camera and even reinstall window. Nothing seems to work and I am not sure what's the problem is and it worked before with this new window update. My laptop is fairly new, about 1 year so I hope nothing is wrong with the hardware. If anyone can give me a suggestion of how to fix it, it would be very helpful!

Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.