12-01-2019 09:23 AM
My touchpad was being pushed out of place so I opened my laptop to see what the problem was. I found that my battery was dangerously bulging as if it were about to pop. I remove the battery and now I'm just using the laptop with AC power. Any assistance on this issue would be much appreciated. Thanks
12-01-2019 11:29 AM
Yes I recently had exactly the same thing happen to me with a Zbook 15. Big bulgy battery. You figured out how to get it out of the laptop and you get kudos for that but now you need to replace it with a new battery. We need the specific model number of the laptop. There is no writing on the battery?? It is not about to pop by the way and there is not a fire or explosion hazard. Lithium ion material can swell its a part of its chemical properties. If the laptop and battery are still under warranty HP will replace the battery but without writing on the battery its not possible to see if its actually an original HP battery.
12-01-2019 11:32 AM
The battery must, of course, be replaced. You did the right thing: Remove the battery to prevent damage.
The situation is not dangerous according to HP data. Nonetheless, only dispose of the battery as your local laws dictate and do not let it near children or animals. Common sense and I know you already know this. Thanks for your patience while I spew the obvious.
Below find information on battery Recalls, Testing (None of which is necessary in this case), Warranty Repair, and Purchase options.
Skip the parts that do not at all apply. Thanks.
Things that are the Battery
- Read important information about battery recall.
- If your battery is impacted, follow the instructions to contact HP.
If your battery is not impacted by the recall:
- Read Information and Run component tests on battery / AC adapter (charger).
- If necessary, purchase and install a replacement battery
Recalls and Advisories
Product Recalls – Please READ
Important Update: Expansion of the Battery Safety Recall and Replacement Program for HP Notebook Computers and Mobile Workstations announced in January 2018 – Additional Batteries Affected
HP urges customers to recheck all potentially affected products
In cooperation with various government regulatory agencies HP has announced an expansion of its worldwide voluntary safety recall and replacement program for certain notebook computer and mobile workstation batteries announced in January 2018. The potentially affected batteries may have been shipped with certain HP notebook computers and mobile workstations sold worldwide from December 2015 through April 2018.
The batteries have the potential to overheat, posing a fire and burn hazard to customers. It is essential that you check or recheck your battery, even if you did so previously and were informed that it was not affected.
HP’s primary concern is for the safety of our customers. Because these batteries pose a fire and burn hazard, it is essential to visit the HP Battery Recall website at www.hp.com/go/batteryprogram2018 as soon as possible and check your battery.
Partial Excerpt from the August 2019 Expansion Notification:
In August 2019, HP expanded its worldwide voluntary safety recall and replacement program for certain notebook computer and mobile workstation batteries which was announced in January 2018 and expanded in January 2019.
HP Support Community
Recalls - Devices / components eligible for Recall replacement are not subject to warranty status.
HP – Replacement and Product Recalls - Latest Information
From HP - Important Information
"Fat" Battery / Swollen Battery
If the battery is failing / has failed and the computer is within the Warranty Period, contact HP Technical Support.
“Everywhere” Contact Information - HP Technical Support
Open > HP World-Wide Support
Select your region and follow the prompts
Where to Find Additional Information about your device
Check your computer’s Website Support for important advisories and bulletins
Category "Bulletins and Advisories" (wording may vary)
Information / Tests
HP Community thread on the subject
Article that explains Smart Battery Technology
Battery use and care, how batteries perform over time, and expected battery life
Battery will not charge when system is warm to hot
If the “not charging” issue is (only) apparent when the system is running hot (or near that point), the battery and charge system are likely overheated as well – the charge system will resume operation when the computer cools down. Short Version: An overheated battery / computer / charging-system will not charge the battery – this is normal behavior.
Battery seems “stuck” in a particular charge setting
The battery might be OK and just need calibration (balance / set).
The steps to check / calibrate / replace the battery are included in this document:
And / Or
Document includes information and link for testing the hardware using HP PC Hardware Diagnostics (UEFI) (preferred method) and / or using the HP Support Assistant to test the battery.
Tips for extending / improving battery service
Documents and Reference
This document is for HP notebook PCs that have a removable battery.
If the adapter fails it will not power the notebook.
Oddities and Contributions
- Fix (High) Contrast (on computer screen)
Contributed by Pantopia
Unplug charging cable, wait a few seconds, plug in cable.
- Battery at 100% but shuts off when unplugged (results unconfirmed at this writing)
Contributed by Rcamp48
Test system: HP Elite Pad 900 G1
Setup: Tablet connected to docking station
Symptoms: Shows 100% charge in battery – computer shuts off as soon as unplugged
Test (Solution): Press and hold Power button and Reset button at the same time
- Battery does not charge, possibly after Microsoft Updates (issue reported at least back to 2011)
Contributed by Jeanydo
Test system: Pavilion Notebook
Symptoms: Battery stops charging – no known issues with battery or charger – Windows 7 through 10 (at least)
Test (Solution): Control Panel > icon view > Device Manager > Open Batteries > Right-Click “Microsoft ACPI-Compliant Control Method Battery" > Uninstall > tab Action > Check for hardware changes (reinstalls the driver)
Run Component Tests
Contributed by Wes_notebooks
- If you determine that you need to purchase a battery, AC adapter, or power cord for your computer, check for the part(s) in HP PartSurfer.
- If / When you know the battery type / part number, you may check for the battery at the Parts Store
- If the part is not available from HP, use your search engine to find – and purchase - the part in your region.
HP Document: HP Notebook PCs - Purchasing a Replacement Battery
Find your Product
- Open Support Home
- Enter the full model name
- When the website opens, select category
- Look for and open the Maintenance and Service guide for your computer
- Part numbers and replacement procedure are listed in the component replacement section (wording varies)
Check for parts at the PartSurfer Website
- Select your Country
- Enter the device Product Number , Serial Number, or Part Number in the Quick Search box
- HINT: To see a system-specific list, replace the Product Number with your device Serial Number
- Items accompanied by a tiny box in the Add-to-Cart column are available for purchase
NOTE >> Parts marked as "n/a" are not available from HP.
Parts marked as available for purchase might be available from: HP Parts Store
If HP does not provide the part for retail purchase,
Use your search engine to find the part number at your favorite online store.
Reference and Resources – Places to find (more) help and learn about your Device
Clarification of terms and "what the device can do" (Specifications)
NOTE: Content depends on device type and Operating System
HP Drivers / Software and BIOS, How-to Videos, Bulletins/Notices, How-to Documents, Troubleshooting, User Guides, Product Information, more
Open Support Home
Enter the name of your device
When the website support page opens, Select (as available) a Category > Topic > Subtopic
Thank you for participating in the HP Community Forum.
Click Thumbs Up on a post to say Thank You!
Answered? Select the relevant post "Accept as Solution" to help others find it.