Burning laptop

[IleMorales]

Hello my computer overheated meanwhile I was using, then start to spark and fog. The battery explode putting myself into a danger. I need an answer from HP, because this situation can be worse but thank God not

 

[Sneha_01]

Hi @IleMorales,

Welcome to the HP support community.

Oh, This is far from Ideal. We request you to not use the laptop until you get a confirmation from HP We will look into this.

We apologize for the inconvenience, but it seems that the issue needs a hardware repair.

Unfortunately, there are no further actions we can take through this channel.

I recommend reaching out to our phone support for further assistance. They can help you with the unit repair or part replacement.

I request you talk to HP Phone Support and they will help you to sort it out as it requires advance support or repair.

1. Click on this link -  https://support.hp.com/us-en

2. Select the country.

3. Enter the serial number of your device.

4. Select the country from the drop-down.

5. Click on "Show Options".

6. Fill out the web form. A case number and phone number will now populate for you.

Please feel free to contact us here anytime you need any further assistance.

Rachel571 

HP Support