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Buying a replacement notebook battery

ENVY TS 15
Microsoft Windows 10 (64-bit)

When I boot, I get the HP Battery Alert (error 601) advising me to buy a replacement battery. However, on checking the HP parts store, I don't seem to be able to purchase the correct battery (part number 710417-001). Is there any way to purchase a replacement battery from HP (I'm in the UK)?

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Hi @Beojan,

 

Thank you for your query.  I understand that your notebook gave you the 301 battery alert and you are trying to locate  a replacement in the UK. Here is a link to HP"S partner in the UK.  Best2Serve You  could also try doing a web search with the part number to locate a replacement.

 

Please let me know if this information helps you resolve the issue by marking this post as "Accept as Solution", this will help others easily find the information they may be looking for. Also, clicking the “Thumbs Up” below is a great way to say thanks!

 

Sparkles1

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They only have one HP battery for sale, and it isn't this one.
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Buying a replacement notebook battery

Hi @Beojan,

 

Thank you for your query.  I understand that your notebook gave you the 301 battery alert and you are trying to locate  a replacement in the UK. Here is a link to HP"S partner in the UK.  Best2Serve You  could also try doing a web search with the part number to locate a replacement.

 

Please let me know if this information helps you resolve the issue by marking this post as "Accept as Solution", this will help others easily find the information they may be looking for. Also, clicking the “Thumbs Up” below is a great way to say thanks!

 

Sparkles1

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@Sparkles1: As I said, Best2Serve only offer one model of HP notebook battery, and it isn't the model I need.

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Hi Beojan,

 

Thank you for your reply. I understand that " Best2Serve" does not have the required battery replacement.  When I went to Google.UK and did a search with the part number, there are many results. I sure you could choose an option that is suitable for you. 710417-001

 

 

Sparkles1

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And no doubt most of those are counterfeits, hence why I posted here.
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Hi @Beiojan.

 

Thank you for your reply. If you are not comfortable purchasing one from the web. please contact HP for further assistance.  Contact HP - Phone Assist. Even if you are not in warranty, they should be able to  provide some directive as where to obtain a replacement battery. 

 

Sparkles1

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