Post new question
Question
Reply
 
Honor Student
Posts: 4
Member Since: ‎12-06-2016
Message 1 of 2 (78 Views)

CD drive not recognised.

[ Edited ]
Product Name: HP Pavilion 15-p073tx
Operating System: Microsoft Windows 10 (64-bit)

The CD drive in my HP Pavilion 15 Notebook PC (serial number: 5CD4232L25) is not recognised by the computer. It does not show up in the File Explorer and the driver does not show up in Device Manager. The disk drive opens sometimes when the open button is pressed and it does not do so many other times. But the CD inside is not read when it is put inside and the drive is closed. Please help ASAP.

Reply
0 Kudos
Provost
Posts: 88,228
Member Since: ‎07-13-2010
Message 2 of 2 (55 Views)

Re: CD drive not recognised.

Hi:

 

The only suggestion I can offer would be to see if running through each of the resolution steps at the link below resolves the problem.

 

https://support.microsoft.com/en-us/kb/314060

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation