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‎10-17-2019 01:05 AM

HP Recommended
Product: CQ56 115DX
Operating System: Microsoft Windows 7 (64-bit)

I upgrade the RAM to 8g. The computer recognized 8g but  at the computer properties pop-up window shows 8g( 3.75 usable). I find out that the hardware reserve took 4.358 g already . Is there anyway to reduce this hardware reserve number . I already followed 2  popular methods shown at websites , youtube(s)  ( i.e msconfig,  or advanced system..)  it still dose not work. Note that I used the memory recommended by Crucial ( link form HP support )

I do not know what to do now. Please help if you can .

Thanks

Tom

1 REPLY 1

‎10-19-2019 06:51 PM

HP Recommended

@TOMPHA
Thank you for posting on the HP Support Community.

  • Have you tried checking the RAM storage data on your OLD ram?
  • Have you tried with different RAM?
  • Could you please share the picture of the RAM storage?. 

Keep me posted for further assistance.

ECHO_LAKE
I am an HP Employee

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