10-17-2019 01:05 AM
I upgrade the RAM to 8g. The computer recognized 8g but at the computer properties pop-up window shows 8g( 3.75 usable). I find out that the hardware reserve took 4.358 g already . Is there anyway to reduce this hardware reserve number . I already followed 2 popular methods shown at websites , youtube(s) ( i.e msconfig, or advanced system..) it still dose not work. Note that I used the memory recommended by Crucial ( link form HP support )
I do not know what to do now. Please help if you can .
10-19-2019 06:51 PM
Thank you for posting on the HP Support Community.
- Have you tried checking the RAM storage data on your OLD ram?
- Have you tried with different RAM?
- Could you please share the picture of the RAM storage?.
Keep me posted for further assistance.
I am an HP Employee