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Soul19 Tutor
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Camera and Microphone stopped working after upgraded to Windows 10

HP Evy dv7-7323cl
Microsoft Windows 10 (64-bit)

Hello,

 

1. I have upgraded my OS from Windows 8.1 to Windows 10. Since then my Camera and Microphone Stopped working.

2. Also, does my model ( HP Envy dv7-7323cl ) has Drivers support from HP for windows 10? Because when I looking for Drivers on Hp website and selecting my laptop model its gives only two options to download drivers for Windows 8 and 8.1.

 

I don't know if going back windows 7 is a good idea?

 

Thank You,

Mazhar

 

 

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Teacher Teacher
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Camera and Microphone stopped working after upgraded to Windows 10

Hello ,

 

please ensure you create a system restore point on the notebook and backup complete data.

 

http://support.hp.com/us-en/document/c03327545

 

please check the issue with mutiple applications 

 

uninstall the camera drivers from device manager 

 

install the camera drivers from HP RECOVERY MANAGER 

 

if not then update camera and bios for default OS from HP WEBSITE

 

http://support.hp.com/us-en

 

 

I'm an HP Employee.The opinions expressed here are my personal opinions, not of HP.
Click on Thumbs up if my post helped you.Make it easier for other people to find solutions, by marking an answer “Accept as Solution” if it solves your problem.

Regards,
Vijay
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Teacher Teacher
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Camera and Microphone stopped working after upgraded to Windows 10

Hi , 

 

Here is my suggestion .

 

HP PCs - Resolving Microphone Problems (Windows 10, 8)

 

http://support.hp.com/us-en/document/c03421813

 

HP PCs - Webcam Troubleshooting (Windows 10, 8)

 

http://support.hp.com/us-en/document/c03430151

 

Going back  from windows 10 to Windows 7 or Windows 8.1

 

https://support.microsoft.com/en-us/instantanswers/1235b5b0-bf94-4b77-9cbd-1c1a8337070c/going-back-t...

 

 

//Click on Kudos and Accept as Solution if my reply was helpful and answered your question//

 

I am an HP employee!!

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Soul19 Tutor
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Camera and Microphone stopped working after upgraded to Windows 10

Hi,

I found the issue. It wasn't about any Windows 10 or any driver.  I recently replaced the screen of my laptop and while replacing it the technician missed one tiny plug to insert into the respective socket near the Webcam area . And that plug is responsible for the functionality of mic and webcam. 

Thank you!

 

 

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