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NSSenanayake
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Camera connects and disconnects after Windows Reset

HP Recommended
HP EliteBook x360 1030 G2
Microsoft Windows 10 (64-bit)

Recently, I reset my Windows laptop and when attempting to use the camera it would appear and then disappear continuously (with the LED light indicator switching on and off as well).

 

I've checked my antivirus software, my drivers and privacy settings and nothing has fixed this issue.

 

I have noticed I have no drivers for the IR camera in the 'Imaging devices' tab in Device Manager. I tried to find the proper drivers on the HP Customer Support site, entering my serial number, but couldn't find any drivers for Imaging or Infrared.

 

Your help is greatly appreciated.

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