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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎03-05-2021 12:40 PM - last edited on ‎03-07-2021 12:57 PM by Moderator

HP Recommended
Product: HP Spectre x360 Convertible 15-bl1XX
Operating System: Microsoft Windows 10 (64-bit)

 

Hello everyone, 

 

I am getting trouble with my laptop's camera. I have to use Zoom for all my online classes. However, after I updated Windows 10, the camera on my laptop hasn't worked anymore.  I tried to do a factory reset, but it was still unsuccessful. I tried to find its driver from the hardware ids value:  {DD8E82AE-334B-49A2-AEAE-AEB0FD5C40DD}\DetectionVerification, and I got the same result. 

 

I appreciate someones who will spend your time to solve this trouble for me. 

 

Thank you so much.

 

ShonNguyen_0-1614973348352.pngShonNguyen_1-1614973363860.png

 

 

 

 

 

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