Camera is not found in diagnostic and it would not show up in the call

[Mythbuster]

Hello Experts

I do not remember using the camera, but now, for interviews, when I want to switch it on, I do not see the camera, and in the diagnostics, I do not see the webcam as an option to debug. Please, may I know if this has camera protection that I disabled or some hardware, driver issues? Your kind help is much appreciated. 

Regards

Anand

[Kuroi_Kenshi]

Hi @Mythbuster,

Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding your laptop!

We're thrilled to have the opportunity to assist you and provide a solution.

Try these steps:

Check Physical Camera Block

1. Camera Privacy Switch: Some HP laptops come with a physical privacy switch or shutter near the camera. Ensure that this switch or shutter is in the "open" position, exposing the camera.

Enable Camera Access

1. Camera Access: Ensure that camera access is enabled for the device and apps:
   • Go to Settings > Privacy & security > Camera.
   • Ensure that the toggles for Camera access and Allow apps to access your camera are enabled.

Check Device Manager

Device Manager: Open Device Manager to check if the camera is recognized:

• Press Windows + X and select Device Manager.
• Find Cameras in the list and check for entries like Integrated Camera or HP TrueVision.
• If the camera is listed, right-click and select Enable device if it’s disabled.

Update Driver: Right-click the camera entry and select Update driver. Choose Search automatically for updated driver software.

Hardware Diagnostics

1. HP Hardware Diagnostics: Run the HP PC Hardware Diagnostics for Windows:
   • Download from the HP Support website.
   • Once installed, run the diagnostics tool and check for any camera tests available.

Windows Troubleshooting

1. Windows Troubleshooter: Run the Windows troubleshooter:
   • Go to Settings > System > Troubleshoot > Other troubleshooters.
   • Scroll down and find Camera and run the troubleshooter.

I hope this helps.

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Best regards,