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‎12-29-2022 01:27 AM

HP Recommended
Product: HP Notebook - 15-ac024tx
Operating System: Microsoft Windows 10 (64-bit)

I am getting the error in this picture attached when trying to use my camera on my laptop 

Bhagat12_0-1672302384707.png

 



Category:
1 REPLY 1

‎12-29-2022 11:51 AM

HP Recommended

Hello @Bhagat12 

Sorry to hear that you are having problems ... I would like to help you.

 

Let me check your basic system configuration before we "look" at the <camera> ...

 

(1) Run    msinfo32

- Select <System Summary>:

--->>> Copy/screenshot/paste following key/value pairs:

 

OS Name

Version

System Model

System SKU

( equals HP product number (p/n) )

Processor

BIOS Version/Date

BaseBoard Product

BaseBoard Version

 

(2) Start Windows <Device Manager>

- Expand <Cameras>

- Expand <Digital Media Devices>

- Expand <Imaging devices>

- Expand <Sound, video and game controllers>

- Expand <Other devices> ? (Those entries are for hardware for which Windows has not loaded a suitable driver)

--->>> Send screenshot

 

(3) Please report back

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