Camera not detected even after kill switch is turned on (HP Envy 13)

[waterpitcher]

I have an hp envy 13 2019 so it has a webcam kill switch. I last used it around 4 days ago and it worked fine but after that, I turned the kill switch off because I was not using it. Today, I turned the kill switch on (meaning there was a flash on the screen with the camera logo indicating that the camera was on) but the camera app said that there were no cameras attached. I also checked skype and it could not find any cameras. I checked the device manager and there were no cameras/imaging device options. I really need the camera, I hope this could be fixed.

[waterpitcher]

Also I don't know this is useful but a windows update also updated my BIOS automatically. I don't know if the camera was working or not before the BIOS update today but the camera last worked on August 31. 

[praveen196]

@waterpitcher Welcome to HP Community!

I understand that you are facing issues with webcams.

Please perform the below steps and check.

1) In Windows, search for and open Device Manager. 

2) Expand the Imaging Devices. 

3) Right-click on the HP Webcam and select Uninstall. 

4) Confirm the uninstallation. 

5) Restart the computer to reinstall the Webcam driver. 

Try updating the computer, this will install the latest updates -

Step 1 Windows Updates -

1) In the search box, type, and open Windows Updates.

2) Check for updates.

3) If the updates are available, click on install and restart the computer.

Step 2 Install updates using HP Support Assistant

1. In the search box, type, and open HP Support Assistant. 
2. Check for updates. 
3. If the updates are available, click on install and restart the computer.  

Note: If you do not have HP Support Assistant installed, Click here to download the same.

Keep us posted,

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Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 

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