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‎01-01-2021 02:13 PM

HP Recommended
Product: HP Chromebook Model:14-DA0012DX

We cannot get the camera to work on the chromebook. We have tried everything that we have read and have reset everything. I can see others but they cannot see me. Any other suggestions? 

1 person had the same question
1 REPLY 1

‎01-08-2021 08:00 AM

HP Recommended

@TDN3

Thank you for posting on HP Support Community.
 

Don't worry as I'll be glad to help, I have a few troubleshooting steps we could try to fix the issue:  

  • Have you made any hardware/software changes?
  • Did you make any changes on the settings of your PC prior to the issue?

If your camera isn't working, or if you see a message that says "No camera found": Turn off your Chromebook, then turn it back on. Try using the camera in another app, like Hangouts. If it works in that app, uninstall the app where it doesn't work, then reinstall it.
 

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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