• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
Locked

‎10-29-2020 03:58 AM

HP Recommended

same here it says status camera connected and N/A

update button is disabled

 

what a scam HP laptop brand new out of the box and the **bleep** cam is not working!

 
Was this reply helpful? Yes No

‎10-29-2020 06:10 PM

HP Recommended

Hello. Have you tried this? 

 

https://smartpctools.com/drivers/Realtek_Camera_USB2.0_Webcam_[Fixed]_Video_Device_Lenovo_Easy_Imagi...

 

Select download drive manually

Or this

 

http://deviceinbox.com/drivers/1610-realtek-web-camera-drivers-10-0-19041-20138.html

 

 

 

 

Was this reply helpful? Yes No

‎10-30-2020 03:41 AM - edited ‎10-30-2020 03:42 AM

HP Recommended
Hello,
thank you for your support but unfortunately they both don't support this thing's webcam  has a hardware id USB\VID_0BDA&PID_5846&REV_0101&MI_00 which is not listed among the ones supported by both drivers
 
This is a HP Probook 455 AMD Ryzen processor
 
 
 
Was this reply helpful? Yes No

‎10-30-2020 04:14 AM - edited ‎10-30-2020 04:17 AM

HP Recommended

Okay. I was trying to help you because I am planning to buy that laptop, but before I've bought it. I've tried to search some issues about it and I came across this one. I hope that you could fix it without going to repair center! If you do, will you reply to me? Thanks. 

Was this reply helpful? Yes No

‎10-30-2020 05:58 AM

HP Recommended

Thank you i really appreciate your effort.

If i'll find a solution within next week i will tell you for sure, for now i strongly encourage you to AVOID this model. If i won't find any solution i'll bring it back, ask for a refund and buy a totally different brand.

You cannot sell broken notebooks shame on HP, this means zero quality control and is not acceptable as i paid almost 650 euro for this rubbish and the funny thing is that i bought this computer to do videoconferences during the lockdown and i'm still using my phone because my brand new 650 euro laptop doesn't have a working webcam ! no words

 
Was this reply helpful? Yes No

‎12-01-2020 05:27 AM

HP Recommended

I had the same problem on a couple of HP ProBook 430 G7 laptops (and also some Acer laptops) and eventually found the solution on a Microsoft forum which was ridiculously simple.

 

https://answers.microsoft.com/en-us/windows/forum/all/webcam-keeps-turning-off-and-on-again/75294bab...

 

Just rename this folder c:\Program Files\Realtek\RsProviders  to RsProviders_

and the camera started working on all of  my laptops.

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.