cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Need Windows 11 help?
    Check documents and videos on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents and videos on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
mds98
New member
4 2 0 0
Message 1 of 2
226
Flag Post

Can I recover my keyboard? Liquid damage on HP Spectre x360 - 13-4103dx (ENERGY STAR)

HP Recommended
HP Spectre x360 - 13-4103dx (ENERGY STAR)
Microsoft Windows 10 (64-bit)

Hello HP community,

 

Two nights ago I decided to clean my laptop. Unfortunately it was a water-based screen cleaner, not meant to be used on the keyboard (lesson learned). Almost immediately I noticed that several of the keys on my keyboard no longer worked -- see the HP PC Hardware Diagonistics Keyboard Component Test below, the keys in red failed. Fortunately, using an external keyboard still works (plugged in via USB) -- not sure what this means, any ideas? I went to Ubreakifix since my warranty with HP already expired and they told me they would need to take the laptop for a week or two to examine it. However I am using my laptop for work and cannot send it until next week.

Annotation 2020-07-19 191841.png

 

In the meantime, should I attempt to remove the affected keys? I read that in cases of liquid damage it is best to remove the keyboard and air dry it. However, I am not particularly tech-savvy and am afraid I will break the device; apparently the keys are quite fragile (Eg. this post). Is it worth the risk to remove the keys? Or is it too late, since two days have already passed since the damage occurred? Do I risk the situation worsening in the week that I must wait to send it to the repair shop? Is there anything I should do until then? 

 

Product Name: HP Spectre x360 - 13-4103dx (ENERGY STAR)

Product Number: N1R85UA

OS: Windows 10 Home 64-bit version

1 REPLY 1
erico
Level 17
Level 17
49,431 11,970 4,799 13,076
Message 2 of 2
Flag Post
HP Recommended

Personally I would buy a couple  of kilos of rice.

 

Put the notebook open with keyboard  open into a big plastic trash bag.

 

 Pour all of the rice into the bag covering the notebook and close the bag.

 

Leave it closed overnight. That should absorb any remaining moisture.

 

That will put your notebook  out of use for only one night.

 

The next morning you can take the notebook  out of the bag.

 

use a vacuum to remove the dust and rice grains from the keyboard and ports.

 

Use a USB keyboard to finish your week's work and then send it in for repair.

 

HP Keyboard part number  is 801508-001

 

Here is  the HP Partsurfer page for your notebook

https://partsurfer.hp.com/Search.aspx?searchText=N1R85UA

 

Here is a search I did for the keyboard assembly for online vendor sources

https://www.google.com/search?q=HP+801508-001&rlz=1C1CHBD_en-gbNL856NL856&oq=HP+801508-001&aqs=chrom...

Don't forget to click on the green Accept as Solution button if I helped you solve your issue.
Click on the Yes button if my assistance was helpful and you would like to say thanks!
Was this reply helpful? Yes No
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation