• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Here is the solution to resolve for 5 Long and 3 Short Blinks on your HP Laptop Click here to view the instructions!
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
HP Recommended
HP 17.3 inch Laptop PC 17-c3000 (767L5AV)

The installed Realtek RTL8852BE keeps shuttiing down or stops working and I have to constantly restart the adapter to get it to work.  This notebook is not yet 2 yesrs old! I want to replace the Realtek RTL8852BE card to an updated Intel or similar Wifi card.
All steps to mitigate this issue have failed:  resets, removed/updated/rollback drivers, etc.

1 REPLY 1
HP Recommended

I cannot find any discussions where anyone upgraded the Wi-Fi card in the model series.

 

You can try either of these Intel cards which theoretically should work in your notebook:

 

Intel BE200 M.2 2230 Wi-Fi 7 + Bluetooth 5.4 non-vPro WW WLAN module   HP part # / SPS # N39883-005

 

Intel AX210 Wi-Fi 6E 2x2 AX + Bluetooth 5.2 M.2 2230 non-vPro   HP part # / SPS # M27269-005.

 

Have you updated the  Realtek RTL8852BE Wi-Fi card's driver to the latest version that came out recently?

 

Version 6001.15.158.601

 

sp160300.exe

 

Below is the link to the service manual for the original model series where you can find the wifi card removal and replacement procedure.

 

The Intel AX201 card listed in the manual most likely will not work because it is a CNVI card which only works as a replacement if the PC came with that model card from the factory.

 

Maintenance and Service Guide

 

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.