09-24-2016 10:08 AM
We have had problems with the wifi on our HP stream since we bought it in January. It frequently won't connect - asks for password and repeatedly says it is incorrect. Eventually it connects but only a frustrating period of re-entering a password we know to be correct. Sometimes it even drops when connected. We have taken it back to the store twice - both times it has supposedly been fixed. We have had Virgin out to check our router. All was fine and he suggested it might be the wifi card. Is this possible? Can we upgrade? If not, is there an ethernet cable we can use to connect? (I bought one but it needed a CD drive). Very frustrated so ideas welcome!
09-24-2016 10:42 AM - edited 09-24-2016 10:52 AM
The manual for the Stream 11 shows that the Wifi card (known as the WLAN module) is socketed and replaceable. In the past HP has whitelisted certain cards so that only specific ones will work with a given BIOS. I am not sure if that is still the case with the Stream laptops but you could risk buying a card that would not work.
Have you tried reinstalling the Wifi driver from the hp.com site? That has been required by some other Stream notebook owners who have posted here.