Can't find 2nd ram slot on HP 15-ay010ca model

[Justin13601]

The title says it all. I opened the laptop case but cannot find the 2nd ram slot.

Task Manager, CPU-Z, and other websites all indicate I have another unused ram slot... where is it???

Please help, thanks in advance

J

[A4Apollo · Accepted solution]

Hey there! @Justin13601, Thanks for stopping by the HP Support Forums!

I understand you have issues finding the 2nd memory slot on your laptop.

Don't worry I'll try to help you out.

Did you make any hardware or software changes on your PC?

I have checked the specifications of your laptop and there is only one memory slot shipped with this unit.

One non-customer-accessible/upgradable memory module slot
DDR3L-1600 single channel support
 

Please find the part number for memory listed below.

 4 GB 691740-005

Refer the product specifications page for more information.

Also, refer the product user guide for more information.

Note: Refer page 13 for more information.

If the solution provided worked for you, please mark accepted solution for this post.

Hope this answers your query!

Have a great day! 🙂

Please click "Accept as Solution" if you feel my post solved your issue, it will help others find the solution.

Click the "Kudos, Thumbs Up" on the bottom right to say "Thanks" for helping!

[Justin13601]

I really don't know why then, cause multiple programs say I have 2 slots... That's fine, thanks for the help.

[A4Apollo]

@Justin13601, It's great to hear from you again.

I appriciate your efforts for writing back to us.

According to the specifications, this particular model laptop only has one memory slot in it.

I'm glad I was able to answer your query.

If you have any queries in future related to any HP products, you can always reach out to us.

We will try our best to help you out.

Take care,

Have a great day! 🙂