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TareyW
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HP Recommended

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Can't find my model number out there. Need to know about upgrading ram.

HP Envy X360 Convertible i7 55OOU model M1W60UA#ABA
Microsoft Windows 10 (64-bit)

This is an older refurb.  Just bought it. I like it though it needs more ram, perhaps larger HDD.  I can't find my model number anywhere on the HP website. I looked at the closest manual I could find but - It says I have max 16 and that it isn't upgradable by me. I only have 8 ram.  I need 32 if I can get it.  Anyone know how I can find out about these things without finding my exact manual?

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HP Recommended

Solved!

Can't find my model number out there. Need to know about upgrading ram.

Hi:

 

This is your notebook's model number according to the product number you posted.

 

https://support.hp.com/us-en/document/c04711022

 

Below is the link to the user guides section for your notebook.

 

The memory upgrade info can be found in chapter 1 of the Maintenance and Service Guide.

 

https://support.hp.com/us-en/product/hp-envy-15-u300-x360-convertible-pc/7771362/model/8381904/manua...

 

2 x 8 GB is the max, and that number is correct.

 

I don't know of any notebook made with an Intel 5th gen core processor, that has only two memory slots that can be upgraded to 2 x 16 GB of memory.  A notebook would need to have 4 memory slots to install 32 GB of memory.

 

Trying to install 2 x 16 GB would be a huge gamble.

 

Crucial also states the max is 16 GB.

 

https://www.crucial.com/usa/en/compatible-upgrade-for/HP-Compaq/envy-15-u399nr-x360

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TareyW
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HP Recommended

Solved!

Can't find my model number out there. Need to know about upgrading ram.

At the cost of an upgrade I just bought a new one.

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