11-16-2019 12:31 PM
This is an older refurb. Just bought it. I like it though it needs more ram, perhaps larger HDD. I can't find my model number anywhere on the HP website. I looked at the closest manual I could find but - It says I have max 16 and that it isn't upgradable by me. I only have 8 ram. I need 32 if I can get it. Anyone know how I can find out about these things without finding my exact manual?
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11-16-2019 01:50 PM
This is your notebook's model number according to the product number you posted.
Below is the link to the user guides section for your notebook.
The memory upgrade info can be found in chapter 1 of the Maintenance and Service Guide.
2 x 8 GB is the max, and that number is correct.
I don't know of any notebook made with an Intel 5th gen core processor, that has only two memory slots that can be upgraded to 2 x 16 GB of memory. A notebook would need to have 4 memory slots to install 32 GB of memory.
Trying to install 2 x 16 GB would be a huge gamble.
Crucial also states the max is 16 GB.