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‎04-25-2025 09:24 AM

HP Recommended

Hp spectre x360 stopped charging but indicated it was charging from orange light at power adapter connector and on screen the battery icon said charging but was losing battery power. I replaced the battery and power outlet adapter with no change. When looking at the motherboard, there is a plastic piece of paper that covers capacitor that has a burned hole in it. The capacitor is swollen. Others have posted about this issue and have been out of warranty. Please advise what I should do. 

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‎04-25-2025 09:26 AM

HP Recommended

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‎04-26-2025 07:18 AM

HP Recommended

@EMlinko, Welcome to HP Support Community. 

 

Thank you for posting your query, I will be glad to help you. 

We suggest you please visit the nearest HP authorized service center, the service team will check and assist you. 
Kindly follow this link to locate the nearest HP service center: HP® Service Center Locator - United States | HP® Support
(Select the country from the dropdown menu and enter the city name or pincode) 

 

I hope this helps. 

 

Take care and have a good day. 

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Select "Yes" on the bottom left to say “Thanks” for helping! 

 

Max3Aj

HP Support 

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