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‎04-25-2025 03:55 PM

HP Recommended
Product: HP 17.3 inch Laptop PC 17-c0000 (551J1AV)
Operating System: Microsoft Windows 11

When I purchased this laptop, I also purchased the extended Warranty Care Package, which should extend the warranty by 3 years.  I never received an email from HP with information on installing the package to the laptop.  I have tried on 3 occasions since January (laptop factory warranty expired at the end of Dec 2024) to have the warranty information installed to the laptop with no success.  No, I've been told by the chat assistant to call technical support.  I am unable to get thru the virtual phone assistant to a live person to help wit this issue.  I just keep getting a message that they can't verify my account information and then I'm instructed to contact HP Support webpage where more money is requested in order to get support.  This is the WORST experience I've had in my long history with HP products.  Can anyone give me a number to a LIVE person please?

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1 REPLY 1

‎04-28-2025 08:02 AM

HP Recommended

Hi @trailtroll 

 

Welcome to the HP Support Community!

 

Thanks for posting your query! We're here to help you get back up and running.

 

I’m really sorry you’re dealing with this frustrating situation. Warranty should be straightforward, and it’s disappointing that you’re facing these obstacles. 

 

I’ll share the details in a private message so you can reach a live representative directly.

 

Hang in there—I hope this gets sorted for you soon!

 

 

Take care, and have an amazing day!

 

Regards, 

Hawks_Eye

I am an HP Employee.

If my response helped, please mark it as an Accepted Solution! ✅ It helps others and spreads support.  Also, tapping "Yes" on "Was this reply helpful?" makes a big difference! Thanks! 
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