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Henley-Taylor
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Care pack and expired warranty

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HP Pavilion x360 - 14m-dh1003dx
Microsoft Windows 10 (64-bit)

I purchased a 3-year care pack over a month ago before my 1 year warranty expired. My care pack is still listed as "shipping" and I have not been provided with any way to register it. My warranty is now expired and I don't know how to fix this issue 

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praveenbv
HP Support Agent
HP Support Agent
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Message 2 of 4
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Hi @Henley-Taylor

,

  

Welcome to the HP Support Community.  

  

Please reach out to the HP Support in your region regarding this issue, they should be able to help. Refer to this User Guide for contact details.  

  

Have a great day!  

  

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. 

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping! 

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Henley-Taylor
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I am using HP Support to fix this issue, that's why I am posting here. And why would I "accept as solution" when you have not offered any sort of help or solution?

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praveenbv
HP Support Agent
HP Support Agent
3,318 3,317 130 159
Message 4 of 4
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Hi @Henley-Taylor,

 

Welcome to the HP Support Community.  

 

I'd suggest you Contact HP in your region regarding the service options for your computer. 

 

If you are having trouble navigating through the above options, it's most likely because the device is out of warranty. If yes? please send me a private message with the region you are contacting us from. Check next to your profile Name, you should see a little blue envelope, please click on it.   

 

Have a great day!  

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. 

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping! 

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