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Locked

‎08-25-2019 02:31 PM

HP Recommended
Product: 4CI5460SG7

I can't get into my computer because when I try to put in my password none of the letters work. Enter and certain other keys do but not the ones I need to get into my computer. Also not sure if this is helpful but the little blinker on the password bar freezes up sometimes. Yet even when it does Enter still works so I'm guessing that's not the problem. Anything you know on how to fix this would be greatly helpful, thank you!

1 REPLY 1

‎08-25-2019 08:41 PM

HP Recommended

According to the Community's Rules of Participation:

 

4d. No posts shall include instructions or directions intended to bypass or subvert security measures, including passwords, locking mechanisms, fingerprint scans, etc., or to bypass any safety measures.

 

Therefore, this topic is being locked. If you would like help resetting the password on your product, please Contact HP support in your region. 

I work on behalf of HP
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