08-28-2019 06:53 PM
I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).
Thank you for visiting the HP Support Community.
I am an HP Employee
08-29-2019 01:37 PM
Glad to hear that battery test results are good,
Next, follow the below troubleshooting steps.
1. Go to Start, search for Device Manager, and open this result.
2. Expand batteries.
3. Right-click on the ACPI option (usually the 2nd option) and select delete or uninstall. Follow the prompts.
4. Shut down the computer.
5. Disconnect the charger.
6. Remove the battery.
7. Hold down the power button for 1 minute.
8. Insert the battery only.
9. Attempt to turn the battery on.
A laptop computer battery should last between one and two years or around approximently1,000 full charges.
Note: if the battery is old consider replacing with a new battery for better battery life.
Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
I am an HP Employee
08-29-2019 01:48 PM
Thank you for posting back.
I would request you to reach out to our Support and our Support Engineers should be able to check the available service options in order to diagnose the computer physically. HP Support can be reached by clicking on the following link: www.hp.com/contacthp/
Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
I am an HP Employee
08-29-2019 01:50 PM
What happened to what you wrote here yesterday???
"I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details). "
I need to buy a battery and dont want to buy some knock off crap from eBay/Amazon
09-18-2019 08:36 AM
Well I bought a battery from someone that claims its genuine.... opened up the laptop and installed it....
Charged very oddly... gets to a certain percentage and sits there still charging and never going back to "plugged in, not charging" Finally I shut off the laptop and let it charge. I turned it on later to check on it. 95%, still charging. I let it get to 100% but noticed in Win 7 the time remaining was only little over 2 hours. This laptop when new gave me like 4-5 hours easily.
Decided to set up Win 10 on a new SSD I have. That locked up the first time, reinstalled it and locked up again in Win 10... then I let it recover and it finally worked... Not a good confidence booster when you are trying to diagnose an issue.
Then watching the battery at 99% it registered over 7 hours left in win 10 but what was odd is every percentage it would drop it would lose almost 20-45 min of time remaining... then it finally settled at 6 hours and eventually got to 4 hours left but not real time. Then all of a sudden, the charge light starts blinking orange and white then the laptop shuts off... I end up switching back to the drive with my known working Win 7 install and boot it up and now the battery is registering at 49% full... cant quite recall exact details but the lights started to flash again....
What makes NO sense is HP sells batteries when everyone's laptop works perfectly, then the second it doesn't, "Oh sorry we dont sell the battery anymore" then we are stuck buying crap or fakes from the wild west of the internet.
Do I have a fake battery?? A bum battery?? help.....