Charging my envy with via usb c

[Oscar0502]

Hi, I was wondering if my model of the envy ( Envy 13-aq-1002tx )will charge through usb c. If so, what adapter is supported? Can I use my 45W Samsung Galaxy Note 10+ 's wall adapter?  Thank you very much for your help, I really appreciate it!

[Echo_Lake]

@Oscar0502
Thank you for posting on the HP Support Community.

After reading your post, I did go through the Product specifications of your product and found that you have 1 USB 3.1 Gen 1 Type-C™ (5 Gb/s signaling rate, Power Delivery 3.0, DisplayPort™ 1.2, HP Sleep and Charge); 1 USB 3.1 Gen 1 Type-A (HP Sleep and Charge); 1 USB 3.1 Gen 1 Type-A (Data Transfer Only); 1 AC smart pin; 1 headphone/microphone combo.  

To get the answer to this question, you can charge your smartphone and other USB-C devices using this 45W home charger.

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

[TheDark]

Hi,

Thanks for your response. I have an Envy x360 15 Convertable (4RE08EA#ABU) and until recently it was charging with a Mu 45W adaptor (https://www.amazon.co.uk/dp/B07N1PK1RP/ref=pe_3187911_189395841_TE_3p_dp_1). It did warn about being non-HP, but it worked.

When I tried it today however it failed to charge. Even when I had used lower power adaptors before I got a light  next to the main PSU input (but no charge), but I don't even get that now with the 45W adaptor.

Do you know what may have changed and how I can get this function back? Power delivery via USB C, so I could charge all devices from one cable when travelling was one of the main reasons I went for this model.

I'm not sure if I have used that charger and cable since BIOS update sp96808 went on last month.

[Echo_Lake]

@TheDark
Thank you for posting on the HP Support Community.

Don't worry as I'll be glad to help,  I have a few troubleshooting steps we could try to fix the issue:  

Hard Reset: Follow steps from the link: https://hp.care/2GnkMa8. (do not skip any troubleshooting steps even if you feel steps are repeating)

BIOS default: 

1. Turn off the computer and wait five seconds.
2. Press the Power button to start the computer and repeatedly press the F10 key to enter the BIOS setup menu.
3. On the BIOS Setup screen, press F9 to select and load the BIOS Setup Default settings.
4. Press F10 to Save and Exit.
5. Use the arrow keys to select Yes, then press Enter when asked Exit Saving Changes?
6. Follow the prompts to restart your computer. If the issue persists, follow the next steps.

Run hardware diagnostics test on battery and Charger:

Use the following steps to open the Component Tests menu.

1. Hold the power button for at least five seconds to turn off the computer.
2. Turn on the computer and immediately press Esc repeatedly, about once every second. When the menu appears, press the F2 key.
3. On the main menu, click Component Tests.
4. The Component Tests menu displays. Your Component Tests menu might be different, depending on the components installed on your computer.
5. To run both tests simultaneously, in the Component Tests menu, click Power Source, and then click Run once. Each component can also be tested individually.

AC Adapter Test:

The AC Adapter test provides an interactive test to determine if the AC power adapter is functioning properly. A good battery is required for this test. Before running the AC Adapter Test, HP recommends verifying that your computer can receive power by connecting a known working AC adapter.

Follow these steps to perform the AC Adapter Test.

• In the Component Tests menu, click Power, and then click an AC Adapter Test.
• Click Run once.
• The AC Adapter Test begins.
• When the test is complete, the results are displayed on the screen.

Battery Test:

Follow these steps to perform the Battery Test:

1. In the Component Tests menu, click Power, and then click Battery.
2. Click Run once. The Battery Test begins.
3. When the battery test is complete, the results are displayed on the screen. For additional battery information, click Battery Details.

If the test passes, continue with these steps:

1. Go to Start, search for Device Manager, and open this result.

2. Expand batteries.

3. Right-click on the ACPI option (usually the 2nd option) and select delete or uninstall. Follow the prompts.

4. Shut down the computer. 

5. Disconnect the charger.

6. Remove the battery.

7. Hold down the power button for 1 minute.

8. Insert the battery only.

9. Attempt to turn the battery on.

• If possible, try an alternate charger.

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

[TheDark]

Hi,

Thanks for the quick response.

I've been through these steps as best I can. Also, when in the diagnostics bit I noted the option to rollback BIOS so I tried this, with no luck. After bringing the machine up and attempting to charge on USB C I rebooted, and it went through the BIOS process again, putting the newer BIOS back on, I believe.

I've noticed now that nothing happens when I plug my phone into the USB C port either. It's like the port is completely dead for all purposes. The two other USB ports work fine still.

Kind regards,

Steve

[Echo_Lake]

@TheDark

Thank you for posting back.

Let's test the hardware of this computer in order to isolate the issue, 

• Hold the power button for at least five seconds to turn off the computer. Turn on the computer and immediately press Esc repeatedly, about once every second. When the menu appears, press the F2 key. On the HP PC Hardware Diagnostics (UEFI) main menu, click System Tests.

Open the System Tests menu when Windows won't start.

1. Hold the power button for at least five seconds to turn off the computer.
2. Turn on the computer and immediately press Esc repeatedly, about once every second. When the menu appears, press the F2 key.
3. On the main menu, click System Tests.

The steps in this section describe how to run the tests to check for hardware failures and view the test logs.

• Click and Run the Extensive Test: https://support.hp.com/in-en/document/c03467259

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

[TheDark]

Hi,

Thanks for the suggestion. I ran the extensive test (2hrs+) and this didn't come up with any problems - everything passed. Still I don't seem to be able to charge or connect to my phone via the USB C socket. Using the same adaptor and cable I am able to fast charge my phone and table The Windows diagnostic similarly is not throwing up any issues.

Please advise what I should try next.

Thanks,
Steve

[Echo_Lake]

@TheDark

Thank you for posting back.

This sounds like hardware related issue with the USB port.

I would request you to contact our Support and our Support Engineers should be able to sort this out. HP Support can be reached by clicking on the following link:  www.hp.com/contacthp/

And also you can perform system factory recovery as no hardware failure found before sending the computer in for repair.

Before you start the system recovery, review the following list:

• Back up all personal files and read all caution statements before performing a system recovery. Failure to backup your files results in the loss of files and information that you do not want to lose. For instructions to backup and save your files, see Backing Up Your Files (Windows 10,

Click here: https://support.hp.com/in-en/document/c04758961 to Performa System Recovery (Windows 10)

Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

[TheDark]

Hi,

Thanks for the advice. Was kind of hoping that a full restore etc. would not be required.

For others that arrive here with the same problem, I found some other suggestions on this thread:

https://h30434.www3.hp.com/t5/Notebook-Hardware-and-Upgrade-Questions/My-USB-Type-C-port-not-working...

None have worked for me though.

[Riddle_Decipher]

@TheDark If you have performed all the suggested steps and yet the issue persists, I suggest you you go ahead with performing a system reset as it seems like the only other things to do, besides contacting HP as advised earlier,

Let us know how that pans out and be sure to back up all important files into an external storage device before proceeding with the reset.

If you wish to thank me for my efforts, you could click on "Accept as solution" on my post as the solution should help others too.