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Fdixon
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Message 1 of 4
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Charging

HP Recommended
Example: Pavilion 653hp-15-bs013dx

Laptop battery only charges when off. Stops charging once on. Need a replacement charging port?

3 REPLIES 3
The_Fossette
HP Support Agent
HP Support Agent
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Message 2 of 4
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@Fdixon

 

I reviewed your post and I understand that the battery is charging only when the laptop is powered off.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

I recommend you update the BIOS from the below link and check whether the issue is resolved.

 

https://ftp.hp.com/pub/softpaq/sp100501-101000/sp100871.exe

 

If you continue facing the issue, then drain the battery completely (0%) and then charge it again to 100% and test.

 

Let me know how it goes and you have a great day!

 

P.S: Welcome to the HP Support Community 😊

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

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Fdixon
Author
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Message 3 of 4
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I tried what you suggested and no luck. The power cord is not registering as plugged in. I switched charging ports and the charging cord registers but the battery does not. I ran the update and still no battery registered. I have put the original port back in so I'm back to the original issue.

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The_Fossette
HP Support Agent
HP Support Agent
28,882 28,867 1,927 2,550
Message 4 of 4
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@Fdixon

 

I recommend you contact support as it looks like an issue with the charging board on the DC connector port.

 

Here is how you can get in touch with support.

 

1)Click on this link – www.hp.com/contacthp/

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

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