• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about Hotkey issue, Click here to check it out!
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
Locked

‎06-13-2019 09:12 AM

HP Recommended
Product: HP Envy 17 notebook PC
Operating System: Microsoft Windows 10 (64-bit)

Hi all,  I 'm trying to find out which hdmi version my laptop (1.4 or 2.0 ). I want to know if my laptop can support 4k 60hz or not? Thank all

2 REPLIES 2

‎06-13-2019 04:41 PM

HP Recommended

@LindseyNguyen 

 

There are dozens generations of HP Envy 17 and each generation can have hundreds of different models/products. What is your HP Envy 17 notebook PC ? Most likely it has HDMI 1.4 and ONLY supports 1920 x 1080 @60Hz.

 

Again, I need to know EXACTLY what is your machine to be able to confirm. Please use the following instructions to find out the model/product of your machine:


   https://support.hp.com/us-en/document/c03754824


Please do NOT post its Serial number (s/n).


Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




Was this reply helpful? Yes No

‎06-14-2019 04:11 AM - last edited on ‎06-14-2019 08:00 AM by Retired

HP Recommended

Hi Banhien, Ya this is my product name 

HP ENVY 17t-k000 CTO Notebook PC (ENERGY STAR)
Serial number: [edited]
hope you will reply me soon

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.