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‎11-11-2022 01:05 PM

HP Recommended
Product: HP Gaming Pavilion - 15-cx0056wm

I serviced my laptop, and I want to make sure that my laptop battery is original from HP or has it been replaced with a non-original battery

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3 REPLIES 3

‎11-11-2022 01:58 PM

HP Recommended

Run the advanced battery test from within HP Support Assistant which was either pre-loaded on your laptop or can be downloaded from the support page for your model. 

 

https://ftp.hp.com/pub/softpaq/sp86501-87000/sp86979.exe

 

https://support.hp.com/us-en/document/ish_2268927-1713329-16

1 person found this reply helpful
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‎11-11-2022 02:02 PM

HP Recommended

I did it but nothing helped

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‎11-11-2022 02:07 PM

HP Recommended

Advanced test result will include this:

 

  • Warranty Type: 3
  • Cycle count: 3 / 1000
  • Manufacturer: 333-2C-1A

 

The manufacturer number can be translated to tell if your battery is genuine HP or not. The one in this laptop on which I ran the test is not. 

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