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Chromebook hp 14 g3 some buttons are not working. M,N,J,H,U,Y,7,6, and more along the top row

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Hp chromebook 14 g3

My laptop is a refurbished laptop. I got it in the mail and these buttons wouldn't work.  I can't even get on wifi cause of it.  Does anyone know a way to fix this? 

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Welcome to the HP support community.


I understand that certain keys in your keyboard is not working, follow these steps to fix the issue.

Perform a hard reset on a computer with a sealed or non-removable battery:-

  1. Turn off the computer. 
  2. Remove the computer from any port replicator or docking station. 

  3. Disconnect all external connected peripheral devices such as USB storage devices, external displays, and printers. 

  4. Unplug the AC adapter from the computer. 

If the above didn't resolve the issue completely, here's the last resort: - Powerwash: Performing a Factory Reset on Your HP Chromebook 


Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several other.


I am an HP Employee

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