Common problem with hp envy hinge

[Tanvi1607]

Please help if someone got it fixed.

I paid 1400 dollars for this laptop thinking it is a solid laptop but the hinges are broken and the plastic that holds the screen seems loose.  It is out of warranty.

as this is a known issue with all Hp envy, has there been any recall or any extended support on these models. I tried to buy hinges paid 120 dollars for that but that doesn't seem to fit nicely.

any suggestions what could I do [edit]

[A_Gayathri]

Hi @Tanvi1607, 

Welcome to the HP Support Community

I understand you are facing an issue with your hp envy hinges are broken. Not to worry I will help you to get a resolution to resolve the issue.

I'm sending a private message to assist you with the next action.

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

I hope this helps! Keep me posted.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution.
 

Gaya1238

HP Support