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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎03-20-2021 07:23 AM

HP Recommended
Product: Spectre x360
Operating System: Microsoft Windows 10 (64-bit)

My computer (Convertible 13-ae0xx) is shutting down on it's own.  Prior to shutting down "Locked" or "Locking" (I can't remember and i don't always see it) flashes very briefly on the screen.  The computer seems to be very warm and the I also noticed that the brightness of the screen seems to randomly change while I'm using the computer.  I had been previously getting a 90B fan error.  I had done what troubleshooting I could.  Fans are operating and clean, vents are not blocked at all.  I have changed the bios to set the fans to always run, but they do not always run.  I also did a reset as recommended in the 90B fan error troubleshooting.  I haven't see the 90B error since those things were done.  When the computer shuts down, I can immediately restart it without any issues and no error messages.  It happens both on AC power and on battery power.  I don't know that the issues are related, but I suspect it all might be related to temperature/power.  Any thoughts or ideas how to further troubleshoot?  The problem is intermittent so I'm reluctant to take it somewhere only to be told that nothing's wrong (but still have to pay).

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