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‎04-17-2020 09:15 AM

HP Recommended
Product: Model 17 ca1007cy -HP 17" Touch Laptop AMD R7 12GB RAM 2TB HD
Operating System: Microsoft Windows 10 (32-bit)

Computer hinge on bottom right is causing the corner nearest to the end to come apart and/or lift at the seams.   The hinge appears to have lost some support and as of a result, lower on that end. Computer is less than 6 months old so not from wear and tear. 

 

HP 15/17" Touch Laptop AMD R7 12GB RAM 2TB HD

1 REPLY 1

‎04-17-2020 10:31 AM

HP Recommended

Hi @Xhamii

 

Welcome to the HP Support Community. 

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

 

Thank you for visiting the HP Support Community. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

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Have a great day! 

Asmita
I am an HP Employee

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