Computer will not start

[A_James]

The original battery was replaced because it was not charging, it also seems slightly swollen. Once the replacement battery is plugged into the motherboard the laptop won't start. the screen just remains blank. If the battery is not plugged in the laptop works normal with the charger. Thanks in advance.

[The_Fossette]

@A_James,

Welcome to the HP Support Community!

I reviewed your post and I understand that the computer is not booting to Windows when the battery is connected.

Don’t worry, I assure you I will try my best to get this sorted.

Did you purchase the replacement battery from HP?

Meanwhile, I recommend you update the BIOS from the below link and check if it helps.

https://support.hp.com/in-en/drivers

Let me know how it goes and you have a great day!

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!

[A_James]

Thank you for replying. I got the battery from Amazon. The computer started with a message warning that the battery needs to be changed.  I updated the BIOS a little while ago. When I put the mouse over the battery icon this is the message I am seeing "0% plugged in, not charging"

[sandytechy20]

@A_James

Test the battery using the UEFI Hardware Diagnostic tests

1. Make sure the power cord and adapter is connected to the system and wall outlet.

2. Press and hold the power button until the computer turns off completely.

3. Turn on the computer.

4. Immediately press the F2 key repeatedly, about once every second, until the UEFI Hardware Diagnostics screen is displayed.

5. In the UEFI Main menu, select Component Tests.

   Figure : UEFI Main menu with Component Tests selected

   

6. In the Component Tests menu, select Power

   Figure : UEFI Component Tests menu with Power selected

   

7. In the Power menu, select the AC Adapter test.

   Figure : Power Tests menu with AC Adapter selected

   

8. Run the test and follow the onscreen instructions.

   Figure : Running the AC Adapter Test

   

9. When the test is finished, the results display.

Reply with the test results.

Cheers.

[A_James]

Ok, thank you. I still did not get it resolved. Would just replace the laptop. Thanks to all those who tried to help me.

[Riddle_Decipher]

@A_James I suggest you talk to HP support and discuss your options, follow the below steps to get started:

1) Click on this link - http://www.hp.com/contacthp/

2) Click on Sign-in or select the product using the below step:

3) Enter the serial of your device.

4) Select the country from the drop-down.

5) Click on "Show Options".

Fill the web-form, to populate a case number and phone number for yourself!

Also, if you are having trouble navigating through the above options, it's most likely because the device is out of warranty, if yes? please send me a private message with the region you are contacting us from, 

here's how private messages work: Click here for details.

If you wish to thank me for my efforts, you could click on "Accept as solution" on my post as the solution should help others too.