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‎01-19-2019 09:52 AM

HP Recommended
Product: HP Pavilion x360
Operating System: Microsoft Windows 10 (64-bit)

I'm trying to connect two external monitors to my Pavilion x360 through a Displaylink Pluggable USB-C . I cannot get it to detect the second screen, only my laptop screen and first monitor. I know I have things hooked up appropiately for the monitors because I can plug my work Dell laptop in with the USB-C connection and both monitors are available with that. Not sure what I need to do with the HP to make it work.

6 people had the same question
5 REPLIES 5

‎01-21-2019 04:48 PM

HP Recommended

@dk131
Thank you for posting on the HP Support Community.

 

I see that your experiencing difficulties setting up dual monitor with the HP Pavilion X360 notebook.

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:

  • When was the last time it worked fine? is this first-time setup?
  • Did this happen after a recent window or software update?

If you wish to use more than 1 external monitor the currently available option is to use DisplayLink certified USB port replicator. There are many around. Please look at the following information: Click here

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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‎02-03-2019 01:20 PM

HP Recommended

Thank you for responding. This is a first-time setup for hte HP Pavillion. However, I am able to use my work laptop here and both monitors work fine. I am using Display Link Plug and Display.

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‎02-04-2019 08:14 AM

HP Recommended

@dk131

Thank you for posting back.

 

Glad to hear that the issue is resolved. If you need any help, feel free to reach out to us.

 

Have a great day!

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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‎02-06-2019 06:58 AM

HP Recommended

Unfortunately, it has not resolved. I still can’t get the second monitor to show up with the HP pavilion laptop. It works fine with my dell work laptop. It just doesn’t work with HP.

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‎02-06-2019 09:01 AM

HP Recommended

@dk131
 

Try this YouTube video link "How Set Multiple Monitors to a Laptop"  and Setting up a multi-screen display in Windows 10

 

Hope this helps! Keep me posted for further assistance.

ECHO_LAKE
I am an HP Employee

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